General terms and conditions with customer information
Table of contents
1. Scope
2. Conclusion of the contract
3. Right of withdrawal
4. Prices and Payment Terms
5. Delivery and shipping conditions
6. Granting of usage rights for digital content
7. Contract duration and termination for subscription contracts for digital content
8. Retention of title
9. Liability for defects (warranty)
10. Liability
11. Special conditions for the processing of goods according to specific customer requirements
12. Applicable Law
13. Alternative Dispute Resolution
Copyright © 2026, IT-Recht-Kanzlei GmbH & Co. KG · Alter Messeplatz 2 · 80339 Munich www.it-recht-kanzlei.de
1. Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Hermela Solomon, trading as "SOHL Insights" (hereinafter "we/us"), apply to all contracts for the delivery of goods that you, as a consumer or entrepreneur (hereinafter "you"), conclude with us regarding the goods presented by us in our online shop. We hereby object to the inclusion of your own terms and conditions, unless we have agreed otherwise with you.
1.2 These Terms and Conditions apply accordingly to contracts for the provision of digital content, unless otherwise stipulated. Digital content within the meaning of these Terms and Conditions is data that is created and provided in digital form.
1.3 You are a consumer within the meaning of these terms and conditions if you conclude a legal transaction for purposes that are predominantly neither attributable to your commercial nor your independent professional activity.
1.4 For the purposes of these terms and conditions, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.5 Depending on our description of the content, the subject of the contract may be either the one-time provision of digital content or the regular provision of digital content (hereinafter referred to as the "Subscription Contract"). Under the Subscription Contract, we undertake to provide you with the contractually owed digital content for the duration of the agreed contract term at the contractually agreed intervals.
2. Conclusion of the contract
2.1 The product descriptions contained in our online shop do not constitute binding offers on our part, but serve as an invitation to you to submit a binding offer.
2.2 You can submit your offer via the online order form integrated into our online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, you submit a legally binding offer to purchase the goods in the shopping cart by clicking the button that finalizes the order. Alternatively, you can also submit your offer to us by email or via our online contact form.
2.3 We can accept your offer within five days by: - sending you a written order confirmation or an order confirmation in text form (fax or email), in which case the receipt of the order confirmation by you is decisive; or - delivering the ordered goods to you, in which case the receipt of the goods by you is decisive; or - requesting payment from you after you have placed your order. If several of the aforementioned alternatives apply, the contract is concluded at the point in time when one of the aforementioned alternatives first occurs. The period for accepting your offer begins on the day after you send your offer and ends at the end of the fifth day following the sending of the offer. If we do not accept your offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.
2.4 When you submit an offer via our company's online order form, the contract text will be stored by us after the conclusion of the contract and sent to you in text form (e.g., email, fax, or letter) after you have submitted your order. We will not make the contract text available to you in any other way. If you have created a user account in our online shop before submitting your order, the order data will be archived on our website and can be accessed free of charge by you via your password-protected user account using the corresponding login details.
2.5 Before submitting your order via our online order form, you can identify any input errors by carefully reading the information displayed on the screen. A useful technical aid for better error detection is your browser's zoom function, which enlarges the screen display. You can correct your entries during the electronic ordering process using standard keyboard and mouse functions until you click the button that completes the order.
2.6 You have several languages available for concluding the contract. The specific language selection will be displayed in the online shop. 2.7 Order processing and communication generally take place via email and automated order processing. You must ensure that the email address you provide for order processing is correct so that emails sent by us can be received at that address. In particular, if you use spam filters, you must ensure that all emails sent by us or by third parties commissioned by us for order processing can be delivered.
3. Right of withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in our cancellation policy.
4. Prices and Payment Terms
4.1 Unless otherwise stated in our product description, the prices quoted are total prices. Value-added tax (VAT) is not shown, as we are a small business within the meaning of the German VAT Act. Any additional delivery and shipping costs will be stated separately in the respective product description.
4.2 The payment option(s) will be communicated to you in our online shop.
4.3 When selecting a payment method offered via the payment service "Wix Payments," payment processing is handled by the payment service provider Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel (hereinafter "Wix"). The individual payment methods offered via Wix will be displayed in our online shop. Wix may use other payment services to process payments, for which separate terms and conditions may apply. You will be notified of these separately. Further information about Wix Payments is available online at https://de.wix.com/payments .
5. Delivery and shipping conditions
5.1 If we offer shipping of the goods, delivery will be made within our specified delivery area to the delivery address you provide, unless otherwise agreed. The delivery address specified in our order processing system is decisive for the transaction.
5.2 If delivery of the goods fails for reasons attributable to you, you shall bear the reasonable costs incurred by us as a result. This does not apply to the costs of the initial shipment if you effectively exercise your right of withdrawal. For return shipping costs, the provisions set forth in our cancellation policy apply if you effectively exercise your right of withdrawal.
5.3 If you are acting as a business, the risk of accidental loss or damage to the goods sold passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. If you are acting as a consumer, the risk of accidental loss or damage to the goods sold generally only passes to you upon delivery of the goods to you or an authorized recipient. Notwithstanding the above, if you are acting as a consumer, the risk of accidental loss or damage to the goods sold also passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment, provided that you have commissioned the carrier, freight forwarder, or other person or entity designated to carry out the shipment and we have not previously informed you of this person or entity.
5.4 We reserve the right to withdraw from the contract in the event of incorrect or improper delivery to us by our suppliers. This applies only if the non-delivery is not our fault and we have concluded a specific cover transaction with the supplier with due diligence. We will make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, you will be informed immediately and the payment will be refunded to you immediately.
5.5 Self-collection is not possible for logistical reasons. 5.6 Digital content will be provided to you as follows: - via direct access through our website - via download
6. Granting of usage rights for digital content
6.1 Unless otherwise stated in the product description in our online shop, we grant you the non-exclusive, geographically and temporally unlimited right to use the provided content for private and commercial purposes.
6.2 Passing on the content to third parties or creating copies for third parties outside the scope of these Terms and Conditions is not permitted unless we have agreed to a transfer of the license to the third party.
6.3 If the contract relates to the one-time provision of digital content, the granting of rights will only become effective once you have paid the contractually owed remuneration in full. We may provisionally permit the use of the content covered by the contract even before this point. Such provisional permission does not constitute a transfer of rights.
7. Contract duration and termination for subscription contracts for digital content
7.1 Subscription agreements are concluded for an indefinite period and can be terminated by you at any time without observing a notice period.
7.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period.
7.3 Notices of termination can be given in writing, in text form (e.g. by e-mail) or in electronic form via the termination device (termination button) provided by us on our website.
8. Retention of title
If we make advance payments, we retain ownership of the delivered goods until the purchase price owed has been paid in full.
9. Liability for defects (warranty)
Unless otherwise stipulated in the following provisions, the regulations governing statutory warranty rights apply. However, the following applies to contracts for the supply of goods:
9.1 If you are acting as an entrepreneur, - we have the choice of the type of subsequent performance; - the limitation period for warranty claims is one year from delivery of the goods for new goods; - warranty claims are excluded for used goods; - the limitation period does not start anew if a replacement delivery is made within the scope of the warranty.
9.2 The aforementioned limitations of liability and reductions of time limits do not apply: - to your claims for damages and reimbursement of expenses, - in the event that we have fraudulently concealed the defect, - to goods that, according to their usual purpose, have been used for a building and have caused its defectiveness, - to any existing obligation on our part to provide updates for digital products, in the case of contracts for the supply of goods with digital elements.
9.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
9.4 If you are acting as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), you are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 of the HGB. If you fail to comply with the notification obligations stipulated therein, the goods are deemed to have been approved.
9.5 If you are acting as a consumer, you are requested to report any delivered goods with obvious transport damage to the delivery person and to inform us of this. Failure to do so will not affect your statutory or contractual warranty rights.
10. Liability
The seller is liable to you for all contractual, quasi-contractual and statutory claims, including tort claims, for damages and reimbursement of expenses as follows:
10.1 We are liable without limitation for any legal reason - in case of intent or gross negligence, - in case of intentional or negligent injury to life, body or health, - on the basis of a guarantee promise, unless otherwise stipulated, - on the basis of mandatory liability such as under the Product Liability Act.
10.2 If we negligently breach a material contractual obligation, our liability is limited to the foreseeable damages typical for this type of contract, unless we are liable without limitation as per the preceding clause. Material contractual obligations are those obligations that the contract, according to its content, imposes on us for the achievement of the contractual purpose, the fulfillment of which is essential for the proper performance of the contract, and on the observance of which you may regularly rely.
10.3 Furthermore, any liability on our part is excluded. 10.4 The foregoing liability provisions also apply with regard to our liability for our vicarious agents and legal representatives.
11. Special conditions for the processing of goods according to specific customer requirements
11.1 If, according to the contract, we are obligated not only to deliver the goods but also to process them according to your specifications, you must provide us with all content necessary for processing, such as texts, images, or graphics, in the file formats, formatting, image sizes, and file sizes specified by us, and grant us the necessary usage rights. You are solely responsible for obtaining and acquiring the rights to this content. You declare and assume responsibility for ensuring that you have the right to use the content provided to us. In particular, you are responsible for ensuring that no third-party rights are infringed, especially copyrights, trademark rights, and personality rights.
11.2 You shall indemnify us against any third-party claims arising from our contractual use of the content you have provided to us, in connection with any infringement of their rights. You shall also bear the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This does not apply if you are not responsible for the infringement. In the event of a third-party claim, you are obligated to provide us immediately, truthfully, and completely with all information necessary for examining the claims and mounting a defense.
11.3 We reserve the right to refuse processing orders if the content you provide violates legal or regulatory prohibitions or contravenes accepted standards of decency. This applies in particular to the provision of content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
12. Applicable Law
All legal relations between you and us are governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of goods. If you are acting as a consumer, this choice of law applies only to the extent that it does not deprive you of the protection afforded to you by mandatory provisions of the law of the state in which you have your habitual residence.
13. Alternative Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.